Thursday, 31 October 2013

AIX,Linux,Solaris & HPUx Vendor Service Contact Details

Unix -Vendor  Service Contact Details:

Sometimes its very frustrating  when you need to call your vendor support for priority issues and you are not able to get the contact information on that moment.

As unix admin , one day other you encounter this kind of situation. Today I got something in mind to share the few prominent Unix flavored vendor support contact details,support web site links and links to system snaps and performance snap.

The most competent Unix flavors currently in the market are 

1) AIX
2) Linux
3) Solaris
4) HP-Ux

1) AIX (Advanced Interactive eXecutive):

AIX (Advanced Interactive eXecutive) is a series of proprietary Unix operating systems developed and sold by IBM for several of its computer platforms.

AIX now supports or has supported a wide variety of hardware platforms, including the IBM RS/6000 series and later POWER and PowerPC-based systems, IBM System i, System/370 mainframes, PS/2 personal computers, and the Apple Network Server. AIX is based on UNIX System V with 4.3BSD-compatible extensions.

IBM-AIX
Operating System
AIX (Advanced Interactive eXecutive)
Vendor
IBM
Supported Version
6.1v & 7.1v
Home Page
Support Web-link
Contact Number
1800-IBM-SERV (1800-426-7378)
Mailing Lists
IBM Electronic Support Community
S/W Download
User Forums
Documentation
AIX Blogs

AIX -Support S/W Links
AIX Operating System Snap
# snap –r Removes the previous information.
# snap –g   This command gathers ODM, error report, trace file, user environment, paging space, amount of physical memory, security user information and device information.
# snap –a  This command gathers all system information.
# snap –c   Creates a compressed pax image.
# snap –D  It gathers dump and /unix information.
# snap –e  This command gathers HACMP specific information from all nodes.
# snap -d new_directory -ac   Includes ALL information.
Creates the snap output file in a directory specified by "new_directory". This directory should not exist as snap will create it. Without the -d flag the snap output is saved to /tmp/ibmsupt.

Any point of time you can combine one or more options based on your requirement.

#cd /tmp/ibmsupt;mv snap.pax.Z CASE_NUMBER.snap.pax.Z

ftp testcase.software.ibm.com
login: ftp
>cd /toibm/aix
>bin
>hash
>put CASE_NUMBER.snap.pax.Z
PerfPMR
GPFS SNAP
/usr/lpp/mmfs/bin/gpfs.snap -w $nodename
(output will be in /tmp/gpfs.snapOut)
Micro Code Updates

2) Linux ( Redhat)

Linux is a Unix-like and POSIX-compliant computer operating system assembled under the model of free and open source software development and distribution.Linux operating system kernel initially developed by "Linus Torvalds".
There are so many linux vendors are in the market. Right now we are going to deal with Redhat which is the most widely used out of all.

Linux (Redhat)
Operating System
Linux
Vendor
Red Hat, Inc
Supported Version
RHEL6.1
Home Page
Support Case
https://access.redhat.com/support/cases/new                                                                                          
Contact Number
1 888-GO-REDHAT (1 888-467-3342)   ; Also refer other countries contacts with this link https://access.redhat.com/site/support/contact/technicalSupport/
Redhat Community
S/W Download link
User Forums
Documentation

3) Solaris:

 Solaris is a Unix operating system originally developed by Sun Microsystems. It superseded their earlier SunOS in 1993. Oracle Solaris, as it is now known, has been owned by Oracle Corporation since Oracle's acquisition of Sun in January 2010.
Solaris is known for its scalability, especially on SPARC systems, and for originating many innovative features such as DTrace, ZFS and Time Slider.Solaris supports SPARC-based and x86-based workstations and servers from Oracle and other vendors, with efforts underway to port to additional platforms. Solaris is registered as compliant with the Single Unix Specification.

Solaris
Operating System
Solaris
Vendor
Oracle Co
Supported Version
9,10 & 11
Home Page
http://www.oracle.com/us/products/servers-storage/solaris/overview/index.html
Contact Number
1-800-633-0925
Support Case
S/W Download link
Blog
Documentation
Case Upload

4) HP-Ux:

HP-UX (Hewlett-Packard UniX) is Hewlett-Packard's proprietary implementation of the Unix operating system, based on UNIX System V (initially System III) and first released in 1984. Recent versions support the HP 9000 series of computer systems, based on the PA-RISC processor architecture, and HP Integrity systems, based on Intel's Itanium architecture.

HP UX
Operating System
HP-Ux
Vendor
Hewlett-Packard
Supported Version
HP-UX 11i
Home Page
Support Case
http://www8.hp.com/us/en/support.html
Contact Number
1 800-277-8988
S/W Download link
Blog
Documentation

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